Support

Contact us

Email support@gimme7.app. We read every message and answer as soon as we can, in English or in French.

To save a round trip, please tell us:

• the app version (shown in the app's Settings screen)
• your device and its operating system version, for example iPhone 14, iOS 18.4
• the language you were playing in
• what you did, what you expected, and what happened instead

Common problems

No categories or no questions appear

The app downloads its questions the first time you open it. Our server sleeps when nobody is playing and takes a few seconds to wake up, so the app retries on its own for a short while. Check that you have a working connection, then close the app fully and open it again. Once the questions have been downloaded they are stored on the device and the game works offline.

The questions are in the wrong language

The app supports English and French, and follows your device language until you tell it otherwise. Change it in the Settings screen and the choice sticks, including on the next launch and even when it differs from your device.

New questions have not shown up

The app checks for new questions each time it starts. Open it with a working connection and it will pick up anything new by itself.

There is no sound, or no vibration

Check your device volume and its silent or mute switch, then check the Sound and Vibration toggles in the Settings screen. Vibration depends on what your device supports.

A game disappeared when I left the app

Games are only kept while the app is running: teams, rounds and scores live in memory and are never saved. Closing the app, or letting the system shut it down, ends the game. Finish a game in one sitting, and read the final scores from the leaderboard before you leave.

I want to remove the team names the app suggests

The app remembers up to the seven team names you used most recently so you can reuse them. You can delete them one by one where the app offers them during setup. Uninstalling the app, or clearing its storage in your system settings, removes all of them at once.

Report an incorrect question

Questions and answers are written by hand and mistakes get through. There is no report button inside the app yet, so please send corrections to support@gimme7.app with “Wrong question” in the subject line.

Include as much of this as you can:

• the exact wording of the question, copied or photographed
• its category and the language you were playing in
• what is wrong: a false answer, a missing obvious answer, a typo, bad wording, or a question that cannot really be answered
• the correct answer, and a source for it if you have one

Corrections ship with the question set, so a fix reaches every player without an app update.

Deleting your data

There are no accounts, so there is no account to delete and no request to send us. The only personal information involved is the team names you type, and they never leave your device.

• Delete saved team names one by one in the app, during game setup.
• Uninstall the app, or clear its storage in your system settings, to remove everything it has stored: saved names, your settings and the downloaded questions.

Anything else about privacy, including data protection requests, goes to privacy@gimme7.app. The privacy policy has the details.